How do I order at zooplus?
How do I order at zooplus?
All about my order
Do I receive an order confirmation?
Will you inform me when the order has been dispatched?
How do I track my order status?
Change & Cancellation
Can I combine several orders?
Can I change my items or my delivery address after my order has been submitted?
Can I cancel my order?
How can I pay at zooplus?
My payment was not successful - what can I do?
How to retry my payment?
I have paid my order and received a dunning reminder
Shipping & Claim
When will my parcel be shipped?
How can I track my parcel?
My parcel has been shipped but tracking is unavailable
Delivery Service Partners
Can my order be dispatched on a certain day?
Can I select a pick up point as delivery address?
What happens if I am not at home when my goods are delivered?
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Claim - when something went wrong with my delivery
My parcel has arrived damaged
I have not received my parcel although the tracking states 'delivered'
My parcel does not include all ordered items
I have received wrong goods or more items than I have ordered
I have received a parcel from another customer
Product Information & Availability
The product I wish to order is not available at present, can I still order it?
I can not find the product I wish to order
Who should I contact if I have a special question about a product?
How can I be informed about the special offers you have?
How long are the special offers valid for?
Quality - when my ordered product does not met the expected quality
The product I have received appears different
My pet does not like the ordered food
My product stopped working after some time of usage - how can I use the guarantee?
The best before date of my delivered product is expired
I have heard my Supplier is recalling food
All about my return
How can I initiate a return?
Is there a time limit for returns?
What's the status of my return?
I returned some goods and have not received my refund
Right of Withdrawal
What is the right of withdrawal?
All about our Terms & Conditions
Terms & Conditions
What payment methods can I use?
Pricing & Shipping Charges
How to withdraw from my order?
Data & Usage
Why do I have to enable Cookies to order from zooplus?
Are my data secured on your website?
I am getting an error on your website
I am getting an error on my mobile device
zooplus App for Android
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Mobile & App
Coupons & Promotions
How can I redeem a coupon?
Redemption of my coupon does not work - what can I do?
My offered discount has not been considered - what can I do?
What is the Pet Profile?
How the reward programme works?
How can I redeem my zooPoints?
My zooPoints are expired - can I renew them?
Refer a friend - how it works?
Refer a friend does not work - what can I do?
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What's the advantage of a "my zooplus" account?
How to create a customer account?
How to change or reset my password?
How to change my email address?
Where to find my data and how to change it?
See all 9 articles