If you haven't received all of the goods you ordered, please check first whether your delivery is in several parcels. You will find this information in the parcel dispatch notification. If your order consists of multiple parcels, they may not be delivered on the same day.  

If you have received all the parcels in this order and are still missing items, please contact our Customer Care team. 

Please have the following ready so that we can help you as quickly as possible:  

• your order / customer number 
• the reason for your claim 
• the article number of the missing item and the quantity