Customer Account

Coupons & Promotions

How do I redeem a coupon?

I can't redeem my coupon

The discount has not been applied

Newsletter

How do I subscribe to your Newsletter?

How do I unsubscribe from the Newsletter?

I have subscribed to your Newsletter but I haven't received anything

How do I get my zooPoints bonus for subscribing to your Newsletter?

Loyalty Programmes

What are zooPoints?

How do I redeem my zooPoints?

My zooPoints have expired – can I renew them?

How does Refer a friend work?

Refer a friend is not working – what do I do?

How do I create a "My Pet Profile"?

My zooplus

What are the advantages of a "my zooplus" customer account?

How do I create a "my zooplus" customer account?

How can I change or reset my password?

How do I change my email address?

Where do I find my personal details and how can I change them?

Where are my invoices?

I am moving to a different country. Can I continue buying from zooplus?

How do I delete my customer account?