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  2. Customer Account

Customer Account

Coupons & Promotions

How do I redeem a coupon?
I can't redeem my coupon
The discount has not been applied

Newsletter

How do I subscribe to your Newsletter?
How do I unsubscribe from the Newsletter?
I have subscribed to your Newsletter but I haven't received anything
How do I get my zooPoints bonus for subscribing to your Newsletter?

Loyalty Programmes

What are zooPoints?
How do I redeem my zooPoints?
My zooPoints have expired – can I renew them?
How does Refer a friend work?
Refer a friend is not working – what do I do?
How do I create a "My Pet Profile"?

My zooplus

What are the advantages of a "my zooplus" customer account?
How do I create a "my zooplus" customer account?
How can I change or reset my password?
How do I change my email address?
Where do I find my personal details and how can I change them?
Where are my invoices?
I am moving to a different country. Can I continue buying from zooplus?
How do I delete my customer account?