Delivery

Delivery Information

Do you offer free delivery? Can I choose the delivery partner? Can my order be dispatched on a specific day? Can I select a pickup point as a delivery address? What if I am not at home when my parcel is delivered? Must the delivery address be the same as the invoice address?

Parcel Tracking

When will my parcel be dispatched? How can I track my parcel? My parcel has been dispatched but tracking is not available

Delivery Issues

My parcel/product is damaged Has my parcel got lost? I have not received my parcel, even though the tracking status is "delivered" Part of my order is missing I have received the wrong goods I have received another customer's order