We recommend checking the product manual. Many have a troubleshooting guide.  

 

If you are still not able to get the product to work, please contact our Customer Care team. 

 

Please have the following ready so that we can help you as quickly as possible: 

  • your order / customer number 
  • the reason for your claim 
  • the article number  
  • a detailed description of the fault, and if possible, a photo