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Product Issues

The product is not as expected

Please contact our Customer Service team if the product does not meet your quality expectations.     Please have the following ready so that we can help y...

My pet doesn't like the food

We want you and your pet to be delighted with all of our products. You can return any unopened products you are not happy with, within 14 days of delivery. ...

The product has stopped working

We recommend checking the product manual. Many have a troubleshooting guide.     If you are still not able to get the product to work, please contact our ...

The supplier is recalling the food I use

Your pet's welfare is our highest priority. Whenever there is a product recall we will get in touch with you directly.   Please contact our Customer ...