Payment

Which payment methods do you offer?

We accept the following payment types:  Credit Card (Visa, Mastercard, American Express) Debit Card (Visa)  PayPal  Bank transfer  All our payment...

How do I select or change my payment method?

To select your payment method, please go to the Personal information under Manage account and then select Change in the Payment section. Choose your preferr...

My credit card/debit card payment failed – what should I do?

There are many reasons why a credit card/debit card payment can fail, here are some common ones:  You have entered incorrect credit card number, expiratio...

My PayPal payment failed – what should I do?

If your PayPal payment has not been successful, an option to retry the payment will appear within several minutes in "my zooplus" account under &q...

I've received a payment reminder even though I've paid for my order

If this happens, we will need confirmation of the exact transfer date, the amount transferred and the recipient.     Please use the contact form to send a...