Loyalty Programmes

What are zooPoints?

Here at zooplus we reward you for your loyalty with zooPoints. Registered customers automatically earn 1 point for every €1 of order value. Collecting zooPo...

How do I redeem my zooPoints?

It's easy to redeem your zooPoints for amazing free rewards for your pet.    Here's how:  Log in to your "my zooplus" account  Click ...

My zooPoints have expired – can I renew them?

If zooPoints are not redeemed for a Reward within 12 months from the time they were credited to your account, they will expire at the end of the quarter. zo...

How does Refer a friend work?

As a zooplus customer you know all about advantages of shopping with us.     You can also earn zooPoints by sending friends, family and co-workers who hav...

Refer a friend is not working – what do I do?

Please take a look at the Refer a Friend Terms & Conditions to make sure that your referral meets all the criteria. Please note: The referred frie...

How do I create a "My Pet Profile"?

If you are a registered zooplus customer, you can create a detailed profile with photos, for each of your pets.     To create a profile:  Log in to your...