We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with our Customer Service team so that we can try to put matters right. 


Please use our contact form to submit your complaint and check your email inbox for any notifications. Should you wish to add further information about your complaint, you can reply to the notification email. 


A member of our Customer Service team may contact you if we need more information. We will be in touch to let you know the outcome of your complaint and the next steps. 


Here are some FAQs you may find helpful:


Delivery Issues


My parcel/product is damaged 

Has my parcel got lost?

I haven't received my parcel, even though the tracking status is "delivered" 

Part of my order is missing 

I have received wrong goods or more items than I have ordered

I have received another customer's order

Product Issues


The product is not as expected

My pet doesn't like the food 

The product has stopped working 

The supplier is recalling the food I use