My account

What's the advantage of a "my zooplus" account?

All Features at a glance: Update your personal data such as delivery address, password etc. Track your current order Look at previous orders Re-order y...

How to create a customer account?

Creating your 'my zooplus' account is easy. The registration is free of charge and without obligation. You will be given the option to registe...

How to change or reset my password?

To change your password please log in to "my zooplus" and go to the Manage Account section – Personal information, where you can change your passw...

How to change my email address?

To change your email address, please log in to "my zooplus" and go to the Manage Account section – Personal information, where you can change your...

Where to find my data and how to change it?

For privacy reasons, we ask you to make any required changes directly via your customer account. Visit your "my zooplus" account to make change...

Where do I find my invoices?

Your account area "my zooplus" provides an overview of your previous orders and the corresponding invoices in PDF format. This detail can be brows...

About data protection and privacy

We value your trust, so protecting your data and respecting your right to privacy and informational autonomy in the collection, processing and use of your p...

Which of my data are processed by zooplus?

Here you can find out which tools (web tracking, advertising, cookies, plug-ins, beacons, pixel, tags, scripts, etc.) we use on our website and how they wor...

How can I delete my customer account?

For legal reasons, any data relating to orders must be stored for a legally prescribed period, during which it may not be completely deleted. You will fi...