Loyalty

How the reward programme works?

We reward you for your loyalty as a zooplus Customer. Registered customers automatically earn points on every purchase. You will receive 1 point for ev...

How can I redeem my zooPoints?

You can easily redeem zooPoints for amazing free reward items for your pet. Here's how to Redeem your zooPoints:  Log in to your zooplus account ...

My zooPoints are expired - can I renew them?

The expiry date of the zooPoints is a fixed date. The date can not be changed or extended. More details regarding this topic can be found here: Terms &am...

Refer a friend - how it works?

As a zooplus customer you know all about advantages of shopping with us. Share this with friends and family by sending them an invitation link with a welcom...

Refer a friend does not work - what can I do?

Check if the terms & conditions of 'Refer a friend' are met. If it still doesn't work? Please contact our Service team via the contac...

How do I sign up to receive the Newsletter

Do you have a my zooplus account? Log in and click on the "Newsletters" section, select the newsletters you wish to receive and click Update. You ...

How can I unsubscribe from the newsletter?

You can cancel your subscription at any time. Please use the unsubscribe link at the bottom of each newsletter. Alternatively, log in to your account v...

Why am I not receiving the email newsletter I signed up for?

Please check the spam folder of your email inbox. If you find your newsletter here, please add our mailing address to your contacts to avoid classificat...