We want your pet to be delighted with our products. This means that you can return or exchange products you are dissatisfied with providing that they are unopened, the outer packaging is undamaged and it is within 14 days of delivery. 

Some of our listed manufacturers do offer a Satisfaction Guarantee.

Please contact our Customer Service team via the contact form for clarification.

Please have ready:

  • your order / customer number
  • the reason for your claim
  • the article number
  • the expiry date & the batch number on the package

As you cannot return opened bags, for brands that do not offer any Satisfaction Guarantee, we strongly advise you to try a small sample bag before committing to a large bag.

When returning a product, it must be sent back to us intact and in its original packaging. Please note that seals must be unbroken and prints undamaged.