If you have received a product which does not meet the expected quality, please contact our Customer Service team via the contact form.

Please have ready:

  • your order / customer number
  • the reason for your claim
  • the article number
  • if possible, a picture displaying the fault & a detailed description of the fault
  • the expiry date & the batch number on the package, when it concerns food


We will take time and check for a solution.