In order to understand the exact error, we ask you to send us a screenshot of the error message displayed and tell us also at what point (page), or in response to which action, you receive the message.

Please provide us with the following information:

  • name of the device 
  • operating system (Android/iOS) and version number
  • version number of the used zooplus app
  • or used browser and version number

Please contact our Customer Service team via the contact form for further assistance.